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Effective date: September 22, 2023

Privacy Policies

Quebec Law 25 – Act respecting the protection of personal information in the private sector

Respect for your privacy is of the utmost importance to Pole FITNESS Montreal, which is responsible for this website.

Pole FITNESS Montreal takes the confidentiality of its users and customers very seriously. Pole FITNESS Montréal is committed to protecting the privacy of its users in the context of offering, through its New Information and Communication Technologies (N.T.I.C.) products and Websites, a personalized and enriching experience. .

The purpose of this privacy policy is to provide you with:

  • How your personal information is collected and processed. All information likely to identify you must be considered personal information. This includes your first and last name, your age, your postal address, your email address, your location or even your IP address;
  • What are your rights regarding this information;
  • Who is responsible for processing the personal information collected and processed;
  • To whom this information is transmitted;
  • Optionally, the website’s cookie policy.

This privacy policy supplements the General Conditions of Use which you can consult at the following address: Sales Policies and Conditions

1. Cancellation and absence

  • We do not collect your personal information, except for sales and billing purposes when contacting us via a form on our website, by telephone or via the MINDBODY® website .

    Pole FITNESS Montréal DOES NOT COLLECT the following data:

    • physiological biometric data;
    • data relating to the status of citizens;
    • lists of contacts or friends of users / customers;

    Information collected in aggregate form, i.e. information that does not allow users to be identified (the “anonymized data”), is used for the following purposes:

    • improvement of our Products and websites;
    • research and statistical analysis;
    • Product-related marketing;
    • and customer support.


  • 2.1 – We collect certain information through log files and cookies. These files allow us to process statistics and traffic information, facilitate navigation and improve the service for your comfort.

    Cookies are small data files that are commonly stored on your device when you visit websites and use online services. They are generally used to make websites work or improve them, as well as to provide information and help with personalization.

    Other technologies similar to cookies (“local storage technologies”) may also store small amounts of data on your device. Pole FITNESS Montréal uses the following types of cookies and local storage technologies (these two technologies together being referred to as “cookies” below);

    Performance and functionality cookies: These cookies are not essential, but help us personalize and improve the user experience. For example: they can help us remember your preferences, or your username and password, so that you do not have to re-enter them each time you use our services.

  • 2.2 – Description of cookies used by the website

    This mainly concerns the following information:

    • IP Address
    • Operating system
    • Pages visited and queries
    • Login time and day

    Using such files allows us to achieve the following objectives:

    • Improved service and personalized welcome
    • Statistical studies

    By browsing the website, third party cookies may be stored.
    This concerns in particular the following third parties:

    – Google™ Analytics
    – Google™ Search Console

    In addition, the website integrates social media buttons allowing you to share your activity on the website. Cookie files from these social networks may therefore be stored on your computer when you use these features.

    These sites have their own privacy policies and terms of use that may be different from our website. We invite you to consult the privacy policies and general conditions of use of these sites.

  • 2.3 – Opposition to the use of cookies by the website

    You can object to the recording of these cookies by configuring your browser software.

    If you would like to disable the use of cookies on your device, please go to your browser preferences menu and then disable cookies or use private mode when using our services.

    If you decide to deactivate cookies, you can then continue browsing the website. However, any malfunction of the website caused by this manipulation cannot be considered to be our fault.


  • Personal information collected by the website is not transmitted to any third party and is only processed by us.


  • The person responsible for processing personal information will keep all personal information collected in its website computer systems and under reasonable security conditions for a period of: 12 months or less.


  • Our website is hosted at the Montreal Stock Exchange Tower by: HébergeMonSite, whose head office is located at the following address:
    Postal Box 471, Chertsey, Qc. J0K 3K0, Canada

    The information we collect and process is hosted and processed in Canada.


  • 6.1 – Those responsible for processing personal information

    The person responsible for processing personal information is: Julie Paillé. She can be contacted as follows:
    by email:
    directly: +1 438 872- 8119

    The Information Systems Security Manager (R.S.S.I.) is Alain Désormiers, webmaster, he is responsible for determining the purposes and means used for the processing of personal information and the cybersecurity. He can be contacted as follows:
    by email:

  • 6.2 – Obligations of the person responsible for processing personal information.

    The person responsible for processing personal information undertakes to protect the personal information collected, not to transmit it to third parties without you having been informed and to respect the purposes for which this information was intended. been collected.

    In addition, the person responsible for processing personal information undertakes to notify you in the event of rectification or deletion of personal information, unless this entails disproportionate formalities, costs or steps for him.

    In the event that the integrity, confidentiality or security of your personal information is compromised, the data controller undertakes to inform you by any means.


  • You have the right to object to the processing of your personal information by the Website (“right to object”). You also have the right to request that your personal information no longer appears, for example, in a mailing list (“right of withdrawal”).

    In order to object to the processing of your personal information or request the removal of your personal information, you must follow the following procedure:
    Use the cookie acceptance form when starting the visit to the website at the FOOTNOTE.


  • You can read, update, modify or request the deletion of information about you, by following the procedure set out below:
    Contact us by email:


  • The personal information we collect is stored in a secure environment. People working for us are required to respect the confidentiality of your information.

    To ensure the security of your personal information, we use the following measures:

    • Secure Sockets Layer (SSL) protocol
    • Access management – authorized person
    • Access management – data subject
    • Network monitoring software
    • Automatic backup
    • Username/password
    • Firewalls
    • ImmunifyAV+: server antivirus

    We are committed to maintaining a high degree of confidentiality by integrating the latest technological innovations to ensure the confidentiality of your transactions. However, as no mechanism offers maximum security, some risk is always present when using the Internet to transmit personal information.


  • This Policy comes into effect on September 22, 2023, and is version 1.1.
    Pole FITNESS Montréal may, at its sole discretion, update or modify this Policy.

    If we change this Policy or the terms of use attached to it, we will post a notice that will appear the next time you log on to this website, or we will email you directly a copy of the modified documents, before these modifications come into force. The updated Privacy Policy and Terms of Use will also be posted on our corporate website.

    Pole FITNESS Montréal asks users to read the updated version of the privacy policy or conditions of use. If a user does not agree to the new version of the Privacy Policy, he or she may cancel his or her subscription in accordance with the Terms of Use. The fact that the user continues to use the services provided by Pole FITNESS Montréal after the entry into force of the new confidentiality policy constitutes their acceptance of it.

    This privacy policy can be consulted at any time at the address indicated below:

    We reserve the right to modify it in order to guarantee its compliance with current law.

    Therefore, you are invited to regularly consult this confidentiality policy in order to keep yourself informed of the latest changes that will be made to it.

    However, in the event of a material modification to this policy, you will be informed in the following manner:
    Via the Website


  • By browsing the website, you certify that you have read and understood this privacy policy and accept its conditions, with particular regard to the collection and processing of your personal information, as well as the use of cookie files.


  • We undertake to respect the legislative provisions set out in:

    • Act respecting the protection of personal information in the private sector, CQLR c P-39.1; and/or
    • Act respecting the protection of personal information and electronic documents, LC 2000, c 5; and/or
    • Act modernizing legislative provisions regarding the protection of personal information, also called Quebec Law 25.
  • Pole FITNESS Montréal complies with section 17 of the Act respecting the protection of personal information in the private sector regarding the use of personal information.

13. Security Policy

  • 13.1 – Pole FITNESS Montréal uses methods consistent with industry standards to protect the confidentiality, security and integrity of its customers’ data (including personal information about children) against any unauthorized form of use, consultation, communication, modification or loss, as well as illegal or accidental destruction. We ensure that this protected data is encrypted both at stop and in transit, and is retained or deleted only in accordance with this Policy or any overriding agreement with an organization.

  • 13.2 – Pole FITNESS Montréal does not share informally with its employees the data covered by this policy. Only employees who need protected data to perform their duties can access it. In these cases, the principle of minimum access rights applies, i.e. each program or employee is granted the most restricted access possible to carry out their tasks. Employees who have access to protected data receive training about their responsibilities when handling that data and the various data security laws and agreements. These employees are also provided with a unique user ID for accountability purposes.

  • 13.3 – Pole FITNESS Montréal periodically performs risk and vulnerability assessments, as well as compliance checks relating to data confidentiality and security. Pole FITNESS Montréal must quickly rectify any security vulnerabilities that are identified.

  • 13.4 – Pole FITNESS Montréal is committed to maintaining the security of our systems and services through regular updates. We make constant improvements and apply fixes (also called “patches”) to ensure the efficiency, optimal performance and security of our systems. These updates may include changes to strengthen security, fix bugs, or improve functionality. Pole FITNESS Montréal reserves the right to make these updates without notice, while ensuring that this does not interfere with the user experience and respecting our Privacy Policy at all times.

  • 13.4 – Although Pole FITNESS Montréal is committed to implementing best practices relating to information and data security, it It is impossible for us to completely guarantee security in this area, since virus and hacking technologies are constantly evolving and there are other risk factors, such as unpredictable hardware or software failures. Consequently, Pole FITNESS Montréal cannot be held responsible for any loss or alteration of data. Pole FITNESS Montréal will notify any user by email of a security breach affecting them within the days following discovery of the situation.

14. Third Party

  • Third Party Service Providers:

    Pole FITNESS Montréal may use trusted third-party service providers in connection with our Products, in order to help us provide, maintain and improve our services. To this end, Pole FITNESS Montréal may share information with these suppliers, but only to the extent necessary for the provision of our services and in accordance with our needs, this Policy and all of the other agreements, laws or confidentiality requirements.

15. Change in Control

  • 15.1 – If all or part of Pole FITNESS Montréal or its assets were to be acquired by a third party or merged with it, the personal information that we collected users would be part of the assets transferred to or acquired by this third party. This Policy continues to apply to your information, and the acquirer would be obligated to treat it in accordance with this Policy, unless you have consented to a new policy applying.< /p>

    We will inform you of such an acquisition within thirty (30) days following the closing of the transaction, either by announcing it on the home page of our website or by sending you an email at address you provided to us. If you refuse to have your personal information used by the company that succeeds Pole FITNESS Montréal, you can ask the latter to delete it.

  • 15.2 – In the unlikely event that Pole FITNESS Montréal goes bankrupt, all user information will be securely deleted within 12 months following the bankruptcy.

16. Communication of personal information required by law

  • We may disclose personal information if we believe, in good faith, that it is necessary to do so to comply with the law, including a subpoena or other legal process.

    We may also have to disclose personal information if we believe, in good faith, that it is necessary to do so to protect the rights, property or safety of Pole FITNESS Montréal, our employees, our community or any other person, or to prevent violations of our terms of use or any other contract.

    These communications include exchanging information with other companies and organizations for fraud protection purposes or to respond to government requests.